📜 Terms & Conditions
Updated on: 25/12/2025

Welcome to The Central Grocery. By using our website or ordering our products, you agree to the following terms and conditions:

1- Products & Services
We offer a wide range of fresh and imported groceries, as well as everyday essentials to meet your family’s needs.
All images and descriptions on the website are for display purposes only and may vary slightly due to seasonal availability or supplier differences.

2- Orders & Payment
• All information provided during the order must be accurate and complete to ensure proper fulfillment.
• Payment can be made through the methods available on the website (cards – cash – bank transfer).
• We reserve the right to cancel any order in case of incorrect information or unavailability of certain products.

3- Delivery
• Delivery is available within Kuwait only.
• Delivery range is determined based on your location.
• We make every effort to deliver orders on time, but delivery times may be affected by factors beyond our control, such as weather or high order volume.

4- Intellectual Property
All website content, including images, logos, menus, and text, is the property of The Central Grocery and may not be used or republished without prior written permission.

5- Amendments
We reserve the right to modify these terms and conditions at any time, and updates will be posted on this page immediately.

🔒 Privacy Policy
Your privacy is important to us at The Central Grocery, and we are committed to protecting your information:

1- Information We Collect
We may collect the following information when using the website or placing an order:
• Name, phone number, delivery address
• Technical information such as IP address and browser type

2- How We Use Information
We use your information to:
• Process and deliver your orders
• Improve the user experience
• Communicate about orders or promotional offers (with your consent)

3- Data Protection
We use advanced security technologies to protect your information and do not share it with third parties except for operational purposes such as delivery and payment providers.

4- Cookies
The website uses cookies to improve performance and personalize your experience.

5- User Rights
You have the right to:
• Access your data
• Edit your data
• Request deletion of your data at any time by contacting us directly.

🔄 Return & Exchange Policy
We strive to provide fresh and high-quality products for every order.
Due to the perishable nature of groceries, we do not accept returns or exchanges after delivery to ensure product safety and quality.

However, in exceptional cases such as:
• Receiving an incorrect order
• Or visible damage to the products upon delivery

Please contact us immediately on the same day, providing a photo of the order and the order number. The management will review the case and take appropriate action at its discretion.